Refund & Exchange Policy

To ensure you are confident about your purchase, we have an Easy Returns & Exchange policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from online gems Should you have any problem with the jewellery piece, you can choose to return it back and claim refund & exchange within the policy time frame and we will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us. Below mentioned conditions are applicable for refund.

For Showroom products (Ships Faster), easy return and exchange policy timeline is 7 days from the date of delivery and for all other orders policy time frame is of 15 days from date of delivery.

Gold Jewellery – 100% exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.

Diamond Jewellery – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.

Gold Coins – 99% of the current value of gold, calculated based on current gold price. (Gold rate X Gold wt.)
15 days refund policy is not applicable for gold coins, silver articles, silver rakhi, Silver Diamond Bracelets/Rakhi and for products ordered with specific indications like customization, engraving & personalised.

This refund is subject to quality confirmation by our quality assurance team and on verification that the packaging of the same is complete with all the documents like diamond certificate & original invoice.

In case you receive a damaged item, an item you didn’t order or the wrong item, we exchange it free of charge or refund the full amount charges after a quality check. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.

To initiate return, send us an email to we will share packing instructions to follow and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. Note down the return tracking number.

Please note that products purchased at online gems online cannot be returned or exchanged at online gems showroom.

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